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Colgate Palmolive: Recreating Smiles Through Innovation and Inventions
Any home in the world will probably have the recognizable red-and-white Colgate Palmolive logo — a symbol of faith, care, and creativity. Founded in 1806, Colgate-Palmolive has evolved from a modest soap-and-candle business in New York to a worldwide consumer goods powerhouse, redesigning a healthier future for consumers, their pets, and the environment.
With a team of over 34,000 people in more than 100 countries and $20.1 billion in worldwide net sales (FY2024), Colgate-Palmolive’s reach spans 200+ markets through top brands such as Colgate-Palmolive, Palmolive, Hill’s, Softsoap, and Filorga.
Under the leadership of CEO Noel Wallace, CTO Stephan Habif, and CIO David Foster, Colgate Palmolive is leading a period of technologically advanced, sustainable expansion. Science, data, and human interaction are the foundations of this expansion.
Innovation: From Research Labs to Daily Life
Colgate Palmolive’s dedication to science-led innovation is one of its strongest points. Experts in chemistry, biology, and engineering work at its eight Global Technology Centers and R&D headquarters in New Jersey, all focused on creating sustainable solutions that enhance people’s lives.
The People Centricity Team and initiatives like “Footsteps” and “People Pod” connect people directly with consumers across continents, promoting empathy-led innovation. This unique model has enabled the company to mix science with storytelling, changing how the world experiences oral care, skincare, and pet nutrition.
Marketing & Branding Strategy: Building a World of Healthy Smiles
Colgate Palmolive’s marketing philosophy centers on one powerful belief: a smile is the universal expression of optimism. With its mission of reimagining a healthier future for all, the brand goes beyond product marketing—it champions social transformation.
The Colgate Palmolive Bright Smiles, Bright Futures (BSBF) program is the heartbeat of this strategy. Since 1991, it has reached 1.8 billion children and families with oral health education across 80+ countries.
In India alone, Colgate Palmolive partnered with eight state governments to bring BSBF to 10 million children, integrating brand purpose directly into community impact.
This purpose-driven approach extends to global campaigns like “Keep India Smiling”, Hill’s Food, Shelter & Love, and the Clear the Shelters initiative, which has helped more than 15 million pets find homes. Through each initiative, Colgate-Palmolive positions itself not just as a household name but also as a symbol of care, inclusion, and optimism.
Digital storytelling plays an equally vital role. Colgate Palmolive’s branding leverages data-driven insights, influencer advocacy, and cultural narratives to maintain relevance across generations. Its consistent recognition as one of the World’s Most Ethical Companies (15 years running) and as a JUST 100 Leader reinforces its brand promise: responsibility is the new relevance.
The Digital Backbone: Technology Powering a Purpose-Led Future
Behind Colgate Palmolive’s warmth and humanity lies a robust technological core. Under CIO David Foster, the company is accelerating digital transformation across every touchpoint—from product development to retail operations.
Data literacy and analytics are now embedded across teams through initiatives such as the Data & AI Onboarding Platform, enabling Colgate-Palmolive employees to use AI for insight generation, product design, and operational excellence. Digital innovation also extends to manufacturing—where smart factories and cloud-based monitoring systems optimize energy, water, and waste performance globally.
Colgate Palmolive’s Digital IQ programs ensure employees are continually upskilled in analytics, generative AI, and data visualization—turning the world’s most penetrated household brand into a digitally intelligent enterprise.
Brand Values: Caring, Inclusive, Courageous
Colgate-Palmolive’s primary strategic technology partner is Google Cloud, which supports its serverless, containerized application platform (Cloud Run, GKE), Chrome Enterprise, and Google Workspace for global-scale collaboration.
Colgate stands for three values—Caring, Inclusive, and Courageous.
Colgate’s brand proposition: “healthier mouths, brighter futures.” In practice, the brand promises clinically proven oral care that prevents problems before they start—cavity protection, gum health, sensitivity relief, whitening—delivered with trusted quality, accessible price points, and dentist‑endorsed credibility.
Colgate positions itself as the trusted, science‑led “everyday premium” in oral care—owning preventive health and broad family coverage—while selectively premiumizing through technology-led sub‑brands to compete with specialist and luxury players.
A Brand with Heart and Vision
Colgate Palmolive’s journey shows that brands of the future will win not by shouting louder, but by caring deeper. Every campaign, every innovation, and every act of sustainability reaffirms its mission to make the world smile—one home, one pet, one planet at a time.
Colgate Palmolive isn’t just selling toothpaste. It’s selling optimism—and proving that purpose, when powered by innovation and technology, can truly transform the world.
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Keith Nicks is EVP and Chief Digital & Commercial Officer for Ahold Delhaize USA, overseeing
omnichannel marketing, retail media, and e-commerce for U.S. brands. Tim Bork is the Chief Commercial
Officer for Ahold Delhaize Europe & Indonesia, focusing on local brands and responsible for growth,
including marketing and customer experience.
With nearly €96 billion in projected 2025 revenue, Ahold Delhaize ranks among the top 10 global
retailers, operating over 6,700 stores across multiple formats, including Albert Heijn, Delhaize, Food Lion,
Giant, Hannaford, and Stop & Shop.
6,700 stores powered by one procurement platform – a scale that makes others jealous.
For customers, Ahold isn’t just a grocery retailer; it’s a trusted lifestyle partner that combines the
intimacy of local shopping with the innovation and value of global retail leadership.
Ahold’s brands, such as Albert Heijn, Stop & Shop, and Giant, represent 37 years of average customer
relationships—customers don’t just shop there; they grow up with these brands, creating emotional
connections that transcend transactions.
After gaining thirty million loyalty members, Ahold demonstrated that personalization consistently
outperforms promotion.
BrandSensitize™ research shows that Ahold Delhaize operates with a decentralized marketing and brand
building approach, where marketing functions are embedded within:
- Brand-specific leadership (each local brand has its own marketing teams.
- Regional commercial officers who oversee marketing alongside broader commercial
responsibilities. - Digital and omnichannel specialists who handle modern marketing channels.
Ahold Delhaize’s Brand Building Initiatives:
Sustainability campaign: €50M investment reached 10M consumers, delivering a 20% boost in
sustainable product sales and generating €400M in revenue.
Digital Marketing: €150M digital budget achieved 25% higher engagement, 2.6% click-through rates (vs
1.9% industry standard), and built 500K+ social media following.
Loyalty Program: 30M members across brands with 85% customer penetration, driving 75% of total sales
and contributing €1B annually—10% better retention than competitors.
Strategic Brand Partnerships: 100+ collaborative campaigns with CPG brands, including Coca-Cola,
generated €600M in additional revenue through joint promotions.
Omnichannel Investment: A $1 billion price investment initiative, combined with AI-powered
personalization, aims to achieve an 80% loyalty sales penetration by 2028.
Strategic marketing drives measurable business results—from sustainability messaging to digital-first
loyalty programs, Ahold Delhaize demonstrates that well-executed brand-building campaigns deliver
both customer engagement and bottom-line growth on a global scale.
Ahold Delhaize’s Strategic Technology Partnerships:
- W23 Global VC Fund: $125M investment with Tesco, Woolworths & others backing AI startups
like Harmonya & Protex AI - Zycus Partnership: Source-to-Pay suite powering procurement across 6,700+ stores globally
- Hanshow Technology: Electronic shelf labels + innovation labs across all European locations.
- Inmar Intelligence: $141M in customer savings delivered through personalized digital coupons.
- DoorDash Collaboration: Tripled order volumes through enhanced last-mile delivery integration.
- Internal AI Innovation: MaxiGPT, LionGPT & Albot assistants deployed across the Serbian,
Belgian, and Czech markets. - New Tech Studio: AD/01 in Bucharest targeting 250+ tech talents for digital acceleration.
Zycus has licensed its comprehensive Source-to-Pay suite to Ahold Delhaize, including eSourcing,
Contract Lifecycle Management (CLM), and Supplier Management platforms.
TCS’s relationship with Ahold Delhaize marks a mature, strategic partnership focused on digital
transformation and supply chain technology.
Wipro partnered with Capgemini as one of the most significant retail transformation initiatives in the
world at Ahold USA.
Capgemini powers Ahold Delhaize’s end-to-end transformation, developing blockchain technology use
cases for Ahold Delhaize’s supply chain and leveraging its expertise in business transformation, as well as
its understanding of Ahold’s industry and operations.
Traditional retailers, equipped with AI and Robotics, will surpass pure digital players by 2030.
The key is to position Ahold not as just another retail success story, but as the company that has
rewritten the rules of digital transformation for every traditional business watching.
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