Brandsensitize

Procter & Gamble: Evolution in Daily Lifestyle

Few companies have much of an impact on global customers like the Procter & Gamble (P&G). With a history of 185 years plus, P&G has changed how homes clean, care for, and connect with their daily needs. 

P&G’s headquarter is located in Cincinnati, Ohio, the company serves more than 180 markets and touches the lives of billions of people every day across five major sectors: Baby, Feminine & Family Care, Fabric & Home Care, Grooming, Health Care, and Beauty.

The Company recorded net revenue of $84.3 billion for fiscal year 2025, it also showed its 39th consecutive quarter of top-line growth and its ninth year of key earnings-per-share growth. P&G maintains the visibility and accessibility of its products through a multi-channel presence that includes mass retailers, e-commerce sites, membership clubs, and direct-to-consumer channels.

For billions of people across the world, its innovation is an important part of their everyday lives. P&G remains one of the most admired and timeless brands, with tens of thousands of employees worldwide.

Innovating to Stay Irresistible

The foundation of P&G’s success is its Irresistible Superiority Principle, which calls for producing products so superior that customers immediately notice the difference. This approach resulted in several advancements across the main categories in 2025.

P&G has always excelled at marketing, and its 2025 strategy is no exception. Under the mentorship of Chief Brand Officer Marc Pritchard, P&G continues to bridge the gap between culture and commerce through storytelling. 

Every strategy, from Ariel’s “Share the Load” to Always’s “#LikeAGirl,” is a reminder that empathy accompanied engagement.

The business increased its reach and resonance even as marketing expenditures became more effective, down 50 basis points as a percentage of revenue: strategic storytelling, continuous optimization, data-based media purchasing, and improved customer relationships. 

The end effect is brand communication that creates impact and promotes goods.

IT and Technology: Driving a Digital-First P&G

Every consumer experience is supported by advanced technology. Under the leadership of Chief Information Officer Seth Cohen, P&G’s Global Business Services and IT departments have transformed the way that data drives decisions..

This transformation’s core is P&G’s Global Capability Center (GCC) in India. Led by CIO Seth Cohen, P&G’s Global Capability Center (GCC) in India drives analytics, AI, automation, and cybersecurity, powering decision-making and agility across global operations.Using India’s top-tier tech talent to improve supply chain visibility, provide accurate insights, and support P&G’s next-generation digital strategy, the GCC is essential to accelerate innovation.

P&G’s technological investments guarantee accuracy and responsiveness, from AI-powered supply planning that reduces waste to programmatic media tools that modify ad campaigns every 15 minutes. Automation of production lines, assisted by machine learning and real-time vision cameras, improves output and product quality. The world’s largest consumer goods company, P&G, maintains startup-level operations through a combination of intelligence and innovation.

Brand Values That Build Credibility

P&G’s core principles are citizenship, equality, inclusion, and sustainability, beyond revenue. These are inherent in its business model and are not CSR checkboxes. From recyclable packaging to renewable energy consumption, the company’s 2040 Net Zero Ambition demonstrates its dedication to minimizing environmental impact.

Additionally, P&G reported that “people-first” culture is still a source of pride, with 32% of U.S. employees identifying as multicultural and 42% of global employees being women. Diversity is a competitive advantage, not just something to be celebrated. The company continues to gain the faith of its partners, investors, and customers by adhering to its Purpose, Values, and Principles (PVPs).  

“Consumers seek our brands daily because they deliver superior benefits—holistically defined—to help families live better,” says Chairman and CEO Jon R. Moeller.

The Path In Front

P&G focus on Leadership, Productivity, and Creativity – remains constant despite market changes and global fluctuations.

In 2025, 9/10 product range experienced organic growth, showing careful planning and a proper research of customer needs.

P&G continues to show that greatness is sustained through consistency rather than achieved overnight, thanks to its clear vision, digitally enabled organization, and leadership that values performance and purpose.

For P&G, innovation is about changing the world, one household at a time, rather than just making new products.

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Keith Nicks is EVP and Chief Digital & Commercial Officer for Ahold Delhaize USA, overseeing
omnichannel marketing, retail media, and e-commerce for U.S. brands. Tim Bork is the Chief Commercial
Officer for Ahold Delhaize Europe & Indonesia, focusing on local brands and responsible for growth,
including marketing and customer experience.
With nearly €96 billion in projected 2025 revenue, Ahold Delhaize ranks among the top 10 global
retailers, operating over 6,700 stores across multiple formats, including Albert Heijn, Delhaize, Food Lion,
Giant, Hannaford, and Stop & Shop.
6,700 stores powered by one procurement platform – a scale that makes others jealous.
For customers, Ahold isn’t just a grocery retailer; it’s a trusted lifestyle partner that combines the
intimacy of local shopping with the innovation and value of global retail leadership.
Ahold’s brands, such as Albert Heijn, Stop & Shop, and Giant, represent 37 years of average customer
relationships—customers don’t just shop there; they grow up with these brands, creating emotional
connections that transcend transactions.
After gaining thirty million loyalty members, Ahold demonstrated that personalization consistently
outperforms promotion.
BrandSensitize™ research shows that Ahold Delhaize operates with a decentralized marketing and brand
building approach, where marketing functions are embedded within:

  • Brand-specific leadership (each local brand has its own marketing teams.
  • Regional commercial officers who oversee marketing alongside broader commercial
    responsibilities.
  • Digital and omnichannel specialists who handle modern marketing channels.
    Ahold Delhaize’s Brand Building Initiatives:
    Sustainability campaign: €50M investment reached 10M consumers, delivering a 20% boost in
    sustainable product sales and generating €400M in revenue.
    Digital Marketing: €150M digital budget achieved 25% higher engagement, 2.6% click-through rates (vs
    1.9% industry standard), and built 500K+ social media following.
    Loyalty Program: 30M members across brands with 85% customer penetration, driving 75% of total sales
    and contributing €1B annually—10% better retention than competitors.

Strategic Brand Partnerships: 100+ collaborative campaigns with CPG brands, including Coca-Cola,
generated €600M in additional revenue through joint promotions.
Omnichannel Investment: A $1 billion price investment initiative, combined with AI-powered
personalization, aims to achieve an 80% loyalty sales penetration by 2028.
Strategic marketing drives measurable business results—from sustainability messaging to digital-first
loyalty programs, Ahold Delhaize demonstrates that well-executed brand-building campaigns deliver
both customer engagement and bottom-line growth on a global scale.
Ahold Delhaize’s Strategic Technology Partnerships:

  • W23 Global VC Fund: $125M investment with Tesco, Woolworths & others backing AI startups
    like Harmonya & Protex AI
  • Zycus Partnership: Source-to-Pay suite powering procurement across 6,700+ stores globally
  • Hanshow Technology: Electronic shelf labels + innovation labs across all European locations.
  • Inmar Intelligence: $141M in customer savings delivered through personalized digital coupons.
  • DoorDash Collaboration: Tripled order volumes through enhanced last-mile delivery integration.
  • Internal AI Innovation: MaxiGPT, LionGPT & Albot assistants deployed across the Serbian,
    Belgian, and Czech markets.
  • New Tech Studio: AD/01 in Bucharest targeting 250+ tech talents for digital acceleration.
    Zycus has licensed its comprehensive Source-to-Pay suite to Ahold Delhaize, including eSourcing,
    Contract Lifecycle Management (CLM), and Supplier Management platforms.
    TCS’s relationship with Ahold Delhaize marks a mature, strategic partnership focused on digital
    transformation and supply chain technology.
    Wipro partnered with Capgemini as one of the most significant retail transformation initiatives in the
    world at Ahold USA.
    Capgemini powers Ahold Delhaize’s end-to-end transformation, developing blockchain technology use
    cases for Ahold Delhaize’s supply chain and leveraging its expertise in business transformation, as well as
    its understanding of Ahold’s industry and operations.
    Traditional retailers, equipped with AI and Robotics, will surpass pure digital players by 2030.
    The key is to position Ahold not as just another retail success story, but as the company that has
    rewritten the rules of digital transformation for every traditional business watching.